Terms of Service

1. Definitions and Interpretation

In these Terms, the Company means JHR (S) ENGINEERING PTE. LTD., and we, us and our refer to the Company. Client means a person or organisation that engages the Company for services. Website means the pages served at https://www.jhrengineering.mom. Services means the engineering, integration, software, network, edge computing, security assessment and support work described on the site or agreed in writing.

Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and the reverse. A reference to a statute includes any amendment or replacement. Where these Terms conflict with a signed services agreement, the signed agreement prevails for the matters it covers.

References to writing include email and other durable electronic communication. References to a person include a company, partnership or other organisation. Any obligation not to do something includes an obligation not to allow or assist another person to do it. A failure to enforce a provision on one occasion is not a waiver of that provision or of any other provision.

2. About the Company

The Company is registered in Singapore and operates from 35 Kelantan Lane, #02-03 Kim Hoe Point, 208652, Singapore (SG). You can reach us at support@jhrengineering.mom or on +17758545673. Our work covers computer integrated systems design, industrial automation engineering and related professional and technical services.

The Company is a business to business engineering firm. We serve manufacturers, facility operators, utilities, integrators and other organisations that need dependable control systems. Our team is based at the Kim Hoe Point workshop, where design, panel build, software configuration and bench testing take place before equipment is delivered to a client site.

3. Acceptance of These Terms

By accessing the Website, submitting an enquiry, accepting a quotation or permitting our engineers to begin work, you confirm that you have authority to accept these Terms on behalf of yourself and any organisation you represent. If you do not have that authority, you must not proceed. Continued use of the Website after a change to these Terms constitutes acceptance of the changed version.

4. Use of the Website

You may use the Website for lawful purposes only. You agree not to interfere with its operation, attempt to gain unauthorised access to any part of it, introduce malicious code, scrape content at scale, or use the site in a way that could damage the Company or any third party. The content is provided for general information and does not constitute engineering advice for a specific site until confirmed in a written proposal.

We may change, suspend or withdraw any part of the Website at any time without notice. We do not guarantee that the site will always be available or free from errors. Links to third party sites are provided for convenience, and we are not responsible for their content or practices.

The Website content is protected by copyright and other rights. You may view and print pages for your own internal business evaluation, but you may not republish, resell or systematically extract the content without our written permission. Automated access that burdens our infrastructure is not permitted. We may block access where we reasonably believe the site is being misused.

5. Quotations and Proposals

A quotation or proposal is an invitation to engage the Company on the stated scope and is valid for the period stated in it, or for thirty days if no period is stated. A contract is formed when the Client accepts a proposal in writing or permits work to commence. Quotations assume the accuracy of information provided by the Client and may be revised if site conditions, quantities or requirements differ materially from what was described.

Unless a proposal states otherwise, prices exclude travel and accommodation for work outside Singapore, permits and statutory fees, and any third party licence that the Client must hold. Where a proposal is based on a survey, the survey findings form part of the basis of the quotation. If a survey reveals conditions that were not reasonably foreseeable, we will raise the difference before proceeding rather than absorb it silently or surprise the Client later.

6. Scope of Engineering Services

The Company provides industrial systems integration, automation software engineering, SCADA and control network design, edge computing and IoT deployment, operational technology security assessment, and managed technical support. Each engagement is described in a written scope that lists deliverables, assumptions, exclusions and acceptance criteria.

Work that falls outside the agreed scope is a variation and will be quoted and approved before it proceeds. Estimates of duration are made in good faith but are not guarantees unless expressly stated. The Company may engage qualified subcontractors to perform part of the work and remains responsible for the quality of the delivered result.

The Company delivers services during normal business hours unless the scope provides for out of hours work. Where commissioning requires a production shutdown, the Client is responsible for arranging the window and for any production impact of that window. Deliverables are provided in the formats agreed in the scope, and additional formats may be treated as a variation.

7. Client Responsibilities

The Client agrees to provide timely access to sites, systems, drawings, credentials and personnel needed to perform the work. The Client is responsible for the accuracy of information it supplies and for ensuring that it has the right to grant access to the systems and data involved. Delays caused by missing information or access may affect schedules and may result in additional cost.

The Client must nominate a competent point of contact who can make decisions during the project. The Client is also responsible for backing up its own data before work that could affect it, unless the written scope states that the Company will perform backups.

The Client agrees to obtain any consent or authorisation needed for the Company to access systems, networks and data covered by the engagement. Where the Client is not the owner of a system, the Client confirms that it has the owner permission to authorise the work. The Client also agrees to inform the Company promptly of any change that could affect the safety or feasibility of the work, including changes to process, staffing or site layout.

8. Site Access and Safety

Our engineers work in industrial environments where safety rules are essential. The Client agrees to provide a safe working environment, to disclose known hazards, and to ensure that the site complies with applicable safety and electrical regulations. Our personnel follow both the Client safety regime and the Company safety procedures. Where a hazard cannot be controlled to a safe level, work may be paused until the situation is resolved.

The Client agrees to provide the isolation, permits and lock out arrangements required for safe work on or near energised equipment. Where a system must remain live, the scope will record the agreed precautions and the persons authorised to approve them. The Company may refuse to perform work that would breach safety law or its own procedures, and such a refusal is not a breach of contract.

9. Fees, Invoicing and Payment

Fees are set out in the accepted proposal and may include time and materials, fixed price amounts, or a combination. Invoices are payable within the period stated on the invoice, typically thirty days from the invoice date. The Company may request a deposit or stage payments for larger projects. Late payment may attract interest at the rate stated in the proposal or, if none is stated, at a reasonable commercial rate.

Amounts are exclusive of applicable taxes unless stated otherwise. The Client is responsible for taxes, duties and similar charges arising from the engagement. If a project is suspended at the Client request, the Company may invoice for work performed and commitments already made up to the suspension date.

The Company may set off amounts owed to it against amounts it owes to the Client under the same engagement. Disputed invoices must be raised in writing within the payment period, with the reason for the dispute, and the undisputed portion must still be paid on time. Where currency conversion is required, the rate applied will be the commercial rate available to the Company on the invoice date.

10. Changes and Variations

Either party may request a change to the scope, schedule or deliverables. A change is binding only when it is documented and accepted in writing by both parties, including any adjustment to fees and timelines. The Company will not be obliged to perform changed work before that written acceptance, and may continue with the original scope in the meantime.

11. Intellectual Property

The Company retains ownership of its pre-existing tools, templates, libraries, methods and know-how. Upon full payment, the Client receives a licence or, where agreed, ownership of the project specific deliverables such as schematics, configuration files and documentation created for the engagement. Third party software remains subject to the licences of its owners.

The Client grants the Company a limited licence to use the Client name and a general description of the project for reference purposes, unless the Client requests otherwise in writing. The Company will not disclose the Client confidential technical details without permission.

The Company may use general skills, ideas and techniques learned during an engagement in later work, provided it does not disclose the Client confidential information. Where open source components are included in a deliverable, the applicable open source licence governs those components and the Company will identify them. The Client is responsible for complying with the terms of any third party licence that attaches to materials the Client supplies.

12. Confidentiality

Each party agrees to keep confidential the non-public information of the other party that it receives in connection with the engagement, and to use it only for the purposes of the work. This obligation does not apply to information that is already public, that is independently developed, or that must be disclosed by law or a regulator. The obligation continues after the engagement ends.

Where disclosure to a subcontractor or adviser is necessary, the disclosing party will ensure that the recipient is bound by equivalent confidentiality obligations. On request, confidential materials will be returned or destroyed at the end of the engagement, subject to any legal or operational requirement to retain a copy. The Company may retain project records in accordance with its privacy practices.

13. Third Party Products and Licences

Projects may include hardware, software or cloud services supplied by third parties. Those items are subject to the terms, warranties and limitations of their manufacturers or providers. The Company will pass through the benefit of any transferable warranty it receives, but it does not warrant third party products beyond what the provider offers. The Client is responsible for keeping third party licences and subscriptions current unless the written scope says otherwise.

Where a third party changes its terms, withdraws a product or ends support, the Company will advise the Client of the impact and propose a sensible alternative. Any migration to an alternative product may be a variation. The Company is not responsible for a third party decision that is outside its control, but it will act diligently to protect the continuity of the Client system.

14. Warranty and Acceptance

The Company warrants that its services will be performed with reasonable skill and care by competent personnel and in accordance with the agreed scope and applicable standards. The Company does not warrant that a system will be free from every fault or fit for a purpose that was not disclosed and agreed in writing.

Where acceptance testing is part of the scope, the Client will review the deliverables and raise any non-conformity within the period stated in the proposal. The Company will correct confirmed non-conformities within the agreed scope. A reasonable warranty period for workmanship applies from acceptance, during which the Company will remedy defects attributable to its work.

The warranty does not cover defects caused by Client modifications, third party interference, operation outside the agreed parameters, or ordinary wear of consumable items. Where the Client requests a change after acceptance, the resulting work is a variation and may affect the warranty for the affected part of the system. The Company will keep records of tests and results so that warranty claims can be assessed fairly.

15. Limitation of Liability

To the extent permitted by law, the Company is not liable for indirect, incidental, special or consequential losses, including lost profits, lost production or loss of data, arising from or connected with the engagement. The total liability of the Company for any claim is limited to the fees paid for the specific services giving rise to the claim, or the amount recovered under the Company insurance, whichever is greater.

Nothing in these Terms excludes or limits liability that cannot be excluded by law, including liability for death or personal injury caused by negligence, or for fraud. The limitations apply whether the claim is in contract, tort, statute or otherwise, and they survive termination.

The Client acknowledges that control systems operate in complex environments and that the Company cannot guarantee uninterrupted production or the absence of every fault. The Client is responsible for maintaining appropriate insurance for its own plant, production and data. The Company maintains insurance for its professional and public liabilities and will provide evidence of cover on reasonable request.

16. Indemnity

The Client agrees to indemnify the Company against claims, losses and costs arising from inaccurate information supplied by the Client, from the Client failure to obtain necessary permissions or consents, or from the Client use of the delivered systems outside the agreed purpose or contrary to the Company operating instructions.

The Company agrees to indemnify the Client against claims that the Company project specific deliverables infringe a third party intellectual property right, provided the Client promptly notifies the Company and allows the Company to control the defence. This indemnity does not apply where the infringement arises from Client specifications, Client supplied materials or unauthorised modifications.

17. Suspension and Termination

Either party may terminate an engagement for material breach that is not remedied within a reasonable period after written notice. The Company may suspend work if an invoice remains unpaid or if site safety cannot be assured. The Client may terminate for convenience on written notice, subject to payment for work performed and commitments already made.

On termination, the Company will provide the deliverables completed and paid for, and will return or delete Client confidential information as agreed. Clauses that by their nature should survive termination, including confidentiality, intellectual property, limitation of liability and governing law, will continue to apply.

If the Client terminates for convenience, the Company will use reasonable efforts to hand over work in progress in an orderly manner and to document the current state of the system. The Client remains responsible for paying for third party licences, subscriptions and materials already ordered. The Company may retain a copy of project records as required by law or by its own professional standards.

18. Force Majeure

The Company is not liable for delay or failure caused by events beyond its reasonable control, including natural events, epidemics, interruption of utilities or transport, supplier failure, industrial action or government action. Where such an event occurs, the affected obligations are suspended for the duration of the event, and the parties will discuss a fair adjustment to the schedule.

If a force majeure event continues for an extended period, either party may terminate the affected part of the engagement on written notice. Amounts already payable for work completed remain due. In all cases, the parties will cooperate to preserve site safety and the integrity of any system already placed in service.

19. Governing Law and Disputes

These Terms are governed by the laws of Singapore, and the parties submit to the exclusive jurisdiction of the Singapore courts. Before starting formal proceedings, the parties agree to attempt in good faith to resolve a dispute through discussion between senior representatives. If that fails, the parties may refer the matter to mediation before commencing litigation.

Each party will continue to perform its obligations during a dispute to the extent that performance remains possible and safe. Nothing in this section prevents either party from seeking urgent injunctive relief where delay would cause harm. The parties will keep the existence and content of dispute discussions confidential, except where disclosure is required by law.

20. Changes to These Terms and Contact

We may update these Terms from time to time. The current version is always posted on this page, and the date at the top shows when it last changed. If you have questions about these Terms, please write to support@jhrengineering.mom or call +17758545673. You may also write to us at 35 Kelantan Lane, #02-03 Kim Hoe Point, 208652, Singapore (SG).

If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force. These Terms, together with the accepted proposal and any signed services agreement, form the entire agreement between the parties on the subject matter and supersede earlier discussions. A person who is not a party to the engagement has no right to enforce any part of these Terms.